Terms and Conditions
These terms and conditions ("Terms and Conditions"), along with our (a) FAQs available here ("FAQs") and (b) terms of consent and privacy policy available here ("Privacy Policy"), constitute the agreement ("Agreement") between getyourguidetourss Limited (formerly Agami Enterprises Limited), operating as getyourguidetourss.com or getyourguidetourss, and the users accessing our website ("Users").
The terms "we," "us," "our," and "getyourguidetourss" refer to getyourguidetourss Limited, a company incorporated under Hong Kong law, and/or our subsidiaries. "User" and "you" refer to the User, which may be a Traveler or a Tour-guide, as defined in clauses 1.2 and 1.3, respectively.
By accessing or using this website in any manner, you agree to abide by the Agreement. Please read the Agreement carefully.
If there is a conflict between the Terms and Conditions and the FAQs, the Terms and Conditions will prevail unless otherwise specified.
1. About getyourguidetourss
1.1 We understand that the quality of a holiday depends on various factors, with the quality of the Tour-guide being crucial. Although there is ample information available online about each destination, choosing the right Tour-guide can be daunting. This website aims to bridge that gap by providing a platform for Travelers and Tour-guides to connect directly. It also allows past customers to review their experiences, helping future Travelers make informed decisions. Additionally, it enables potential Travelers to interact with past Travelers to ask specific questions.
1.2 The term "Traveler" includes individual travelers as well as travel agencies and other organizations planning itineraries or tours for their clients.
1.3 The term "Tour-guide" encompasses anyone offering services such as guiding through historical sites, scuba diving, skydiving, hot air balloon rides, fishing trips, hiking, and travel companies organizing these activities, whether customized or standardized.
1.4 User profiles on this website are not verified by getyourguidetourss. Potential Travelers are urged to exercise caution when dealing with individuals claiming to be Tour-guides, and vice versa.
1.5 According to our booking terms, a traveler must pay an initial deposit or the full tour price upfront to confirm the tour. Once paid, the booking is confirmed. If only a deposit is paid, the remainder is due directly to the Tour-guide upon meeting. We are not liable for any loss or damage suffered by any Traveler relying on information available on this website. Similarly, we are not liable to Tour-guides if the Traveler fails to pay the remaining amount.
1.6 Travelers acknowledge that getyourguidetourss is not a travel agent and that the Tour-guides listed on the website are neither employees nor subsidiaries of getyourguidetourss. We simply provide a platform for Travelers to connect with Tour-guides worldwide. Travelers should inquire about any additional terms and conditions ("Tour T&Cs") required by Tour-guides before booking. Tour T&Cs are independent contracts between Travelers and Tour-guides, and getyourguidetourss holds no liability related to these contracts.
2. Use of the Website
2.1 Using this website constitutes agreement to all terms and conditions in this Agreement.
2.2 If you (a) are not legally competent to enter a binding contract with getyourguidetourss, or (b) do not accept these terms and the Agreement, discontinue using this website.
2.3 Periodically check this page for the latest terms and conditions. We reserve the right to amend these conditions without notice, and your continued use of the site implies acceptance of any modifications. We also reserve the right to change the nature, features, and functionality of the services on the website ("Services") with or without prior notice. Continued use of the Services after such changes implies acceptance.
2.4 To use the Services, Users must create an account, providing a valid email address, password, user name ("User ID"), and possibly name, telephone number, address, and credit card details ("Registration Details"). Registration Details are kept private according to our Privacy Policy.
2.5 Users must provide accurate and complete information. Users shall not use a User ID that impersonates another person, violates someone else’s rights, or is offensive, vulgar, or obscene. If we find that Registration Details are inaccurate or incomplete, we may terminate the User’s access to the Services immediately.
2.6 Users are responsible for activities on their account and must keep their User ID and password confidential. Immediately notify getyourguidetourss of any unauthorized use of your account or security breaches.
2.7 Users must comply with applicable laws, rules, and regulations when using the Services.
2.8 If Users access the Services from a region where such use is prohibited, they do so at their own risk and must comply with local laws. getyourguidetourss is not liable for such use.
2.9 We reserve the right to deny access to anyone at any time for any reason, including violation of this Agreement.
3. Restrictions on Usage
3.1 Users agree not to:
Decipher, decompile, disassemble, reverse engineer, or attempt to derive source code or underlying ideas of any part of the Services, except as permitted by law.
Modify, translate, or create derivative works of any part of Services.
Copy, rent, lease, distribute, or transfer any rights received hereunder.
Engage in "framing," "mirroring," or simulating the appearance/function of the Services.
Overlay or modify the Services or their appearance.
3.2 All materials on getyourguidetourss.com are protected by copyright. Access does not grant rights to the intellectual property. Copying, imitating, or creating derivative works without permission is prohibited.
3.3 Monitoring or copying website content using technology like robots or scrapers without permission is prohibited.
3.4 All software on this website is protected by copyright laws. Reproduction is prohibited without prior consent.
3.5 The brand, logo, content, and overall look and feel of the website are copyrighted and may not be copied or imitated.
3.6 For copyright violations, contact support@getyourguidetourss.com with details for investigation.
4. Reviews and Forums
4.1 Reviews and ratings ("Reviews") are valuable to other Users. Tour-guides agree to be reviewed and understand that Reviews are subjective and may be public. getyourguidetourss is not responsible for Reviews and any resulting harm.
4.2 Tour-guides disputing a Review should contact support@getyourguidetourss.com. getyourguidetourss may act on such information at its discretion.
4.3 By submitting any content ("Content") to the website, you grant getyourguidetourss a royalty-free, non-exclusive, worldwide, perpetual, irrevocable right to display, publish, modify, adapt, and create derivative works of the Content. You acknowledge that submissions are neither confidential nor proprietary.
4.4 getyourguidetourss provides platforms for Tour-guides and Travelers to share opinions and discuss issues. We may edit or delete any Content at our discretion and are not responsible for user-uploaded Content.
5. General Restrictions on Content
5.1 Users must not submit or publish content that:
Violates laws.
Is defamatory, pornographic, obscene, harassing, or objectionable.
Infringes on intellectual property rights.
Is false, misleading, or fraudulent.
Is irrelevant or unrelated.
Impersonates someone else.
Contains sensitive personal information.
Could harm the website or systems.
getyourguidetourss finds objectionable.
5.2 Violating these terms may result in account deletion or restricted access.
5.3 getyourguidetourss is not liable for fake accounts or impersonations. Users are advised to conduct due diligence before engaging with Tour-guides or Travelers.
6. Travel Marketplace
6.1 Travelers can post travel-related service requests, and Tour-guides can respond.
6.2 Responses to requests are free, but Tour-guides can use credits for premium features. Credits, purchased online, expire 12 months from the date of purchase.
6.3 Job requests must not contain personal contact information. getyourguidetourss may moderate and remove such requests.
6.4 Tour-guides cannot share contact details until a tour is booked via getyourguidetourss.
6.5 Travelers can receive multiple proposals, interact with Tour-guides, and confirm a booking by paying an initial fee or the full amount. getyourguidetourss is not liable for non-payment by Travelers.
6.6 getyourguidetourss may request tour confirmations, especially in disputes.
6.7 Tour-guides are advised to respond to relevant assignments. getyourguidetourss does not guarantee that requests will lead to bookings.
7. Super Guides Terms and Conditions
7.1 Super Guide status is given to guides meeting specific performance goals, reviewed quarterly. It is a recognition, not an endorsement, and can be revoked without notice.
7.2 Super Guides are evaluated based on automated system performance targets, which may vary and change without notice.
7.3 Super Guides receive special benefits, which can change without notice. getyourguidetourss does not endorse Super Guide services.
7.4 Super Guide status/medallion cannot be used on other platforms, commercialized, or misrepresented.
7.5 Super Guide status can be terminated by getyourguidetourss without notice.
7.6 Super Guides must indemnify getyourguidetourss from claims related to misuse of the status.
7.7 getyourguidetourss disclaims liabilities and warranties regarding the Super Guide status.
8. Tour Booking Process
8.1 For tours outside Cuba, Iran, Iraq, Lebanon, Myanmar, North Korea, Somalia, Venezuela, and Zimbabwe, the booking policies allow for partial or full online payments. Stripe Connect and Hyperwallet handle payments, with associated fees.
8.2 For other countries, a 20% deposit confirms the tour, with the balance paid directly to the guide.
9. Tour Cancellation Policies
9.1 For tours outside Cuba, Iran, Iraq, Lebanon, Myanmar, North Korea, Somalia, Venezuela, and Zimbabwe, cancellation policies vary by tour. Flexible, moderate, and strict policies determine refund amounts